Pitching Etiquette – how to approach media

Ah, Public Relations.

It has its perks. Scoring a cool client, brainstorming equally cool  and creative ideas for pitching and marketing angles, meeting colourful personalities (some of them becoming friends), the satisfaction of successful event launches, and ultimately, seeing everything you’ve worked towards slowly forming into tangible results.

But there is a dark side, one that many journalists will attest to – the act of pitching a story for coverage. The frustration is understandable. The incessant hounding, incoherently written press releases, and overfamiliarity, can be off-putting, especially if you’re on a tight deadline.

Let us understand a typical day of a journalist’s job – having to sieve through mountains of emails and pitches for a headline-grabbing story, research, fact checking, interviewing multiple sources, transcribing those interviews, and having to complete at least five to six stories at the end of the week (or day, in some cases).

How do they find their stories if not through contacts, and long, in-depth investigations and breaking news events? Often, it’s because a PR person passed it to them, helped them find the right people to talk to, and ensured they had the right images and interesting angles. Despite what we might say about one another, journalists do use press releases for content, the relationship between media and PR is symbiotic – we need each other to survive in the industry.

I was once the eager beaver obsessed about clinching the cover story. I would follow up (pester) aggressively, and had no qualms about being pushy; not realising that I may come across as insincere and unabashed.

So how do we pitch with grace? There is an art to the delicate craft, which is all about the finer details – picking the right words, and getting the across the right message in the press release, actually knowing your client or brand to be able to convince editors why they’re worth writing about, and giving alternative angles.

According to Social Media Today, and my fellow Mutants, there are a few points to bear in mind for an effective email pitch.

Know your brand, and the journalist or publication you’re pitching to:
Mutant Directors, Joe and Jacqui, used to be journalists from The New Zealand Herald, who affirm that there is nothing more annoying then an “irrelevant” pitch, “Don’t pitch a fashion story to a Food Editor or Foreign Correspondent. Save yourself a bit of time and do a little research to make sure that you are speaking to the right person.”

Keep it Short and Simple:
“Brevity is the soul of wit” – Keep to the point and get your message across clearly with minimum words.

Bullet points:
It can’t get any clearer than succinct, concise, and factual bullet points – a journalist’s dream.

Tone:
Nabeel, Mutant’s Communications Assistant, says that adopting a friendly tone when speaking with journalists on the phone helps, “Also be clear and stick to key points when explaining the reason of your call.”

Personalisation:
This is where ‘relationship building’ comes to play – make it a little special and address them by their names. Writers know when it’s a generic cookie- cutter blast. Make an effort to know them, and make small talk about an article they wrote on this week’s paper.

Jacqui says that it helps if you sincerely get along with the writers. Meet them up for coffee or lunch, “I feel more compelled to read an email from someone whom I’m already familiar with. Don’t bribe, or be too needy – be natural, as you would with a friend.”

According to Hunter PR blog, they loathe the question, “So have you read my email?”, so try an alternative approach when following up – offer new and interesting angles, or try and tempt them with……

Giveaways and Freebies!:
You don’t have to force things down their throat for coverage, there is a more passive and effective way for them to relate with your product or client, and offer their readers a reward. Have them review it; send them samples, run competitions and giveaways for their readers.

Following Up:
Daniel, Mutant’s Content Manager, thinks that following up in a timely and tactful manner will do wonders, “Give it a few days before calling to follow up. Be confident and prepared for whatever questions that may be thrown at you.”

Pace your flow of information:
Going back to the first point, keep your message short and simple – don’t reveal too much and try to whet their appetite. Once they bite the bait, furnish them with more details.

Journalists everywhere will start thanking you for this. (You’re welcome!)

Need help with pitching? Drop a message to [email protected] 

Social Media – Threat or Asset?

Social media and breaking news

Social media is becoming or has become a part of everyone’s life – even the aunties and uncles have embraced it, despite their misgivings.

Unfortunately, the aunties and uncles were right, as many do turn the freedom social media brings into a stage for their mischief. In recent months, there has been a tremendous increase in the number of hacked social media accounts – most recently the tweet by ‘AP’ announcing explosions in the White House.

Perhaps motivated by the movie ‘Olympus has Fallen’, the hacker has decided to bring the plot alive in his own ways. He hacked into the twitter account of The Associated Press (AP) and tweeted the above. The impact of the bogus tweet is shocking. The 12 words tweet drove the Dow Jones Index down 145 points and sent the Standard & Poor’s 500 Index reeling, wiping out US$136 billion.

The threat of hackers always exists in the world of Internet. However, there is no ignoring the fact that the fastest, cheapest and often most cost-effective way to achieve global coverage is, for most companies, social media.

Michael Gass, a new business consultant for advertising agencies said ‘Social media is a savior not a nemesis, an asset not a liability, a time saver not a time killer for ad agency new business.’

Hence, practice good working habits, and just make sure you account cannot be hacked.
(1) Limit 3rd party access
(2) Change password early and often
(3) Avoid Malware
(4) Log in and log out with care
(5) Check on your account regularly

We’ve all heard this.

But, if you’re a big shot…

Never before have so many people heard, screen-shot and shared, what you just said.

Need help with your social media? Drop a message to [email protected] 

Social media for journos, and journos for social media

I was going to write something about Facebook’s new open graph announcement, and how it seriously compromised my own privacy.

But then I started thinking about the wider applications of a search function that basically allows you to delve into the lives of others, pick out their ideas, pictures, comments, and then splash them about wherever you desire. On the cover of a magazine, as the star of the latest hilarious montage on Buzzfeed

My conservative, Western upbringing feels a bit queasy about the whole “what’s mine is yours, what’s yours is mine, unless I tell you otherwise” proposition, but how awesome is it to know that every single person in the world now has the ability to sway, or contribute to the mainstream news, and to be discovered by millions of people who might be looking to connect with people who are doing exactly what they are doing?! PRETTY AWESOME!

Journalists – whether they are searching for an unflattering image of a celebrity, a profile shot of the victim of a recent tragedy, or simply collating people’s images of the latest freak snow fall – will LOVE on this open graph concept.

And at the same time, businesses, brands and people will THRIVE if they apply journalistic skills of story-telling and news values to their posts.

Many experts have touted 2013 as the year that journalists are employed as social media page managers for companies looking to achieve cut-through online.

They have also said that journalism will become increasingly reliant on social media.

It would seem the new Open Graph feature fulfills this prophecy, and will also open more than a few doors for businesses, and journos alike.

Want to find out about how your business can maximise the potential of new features on Facebook and other social networks?

Need help with your social media? Drop a message to [email protected] 

Managing Multiple Twitter Accounts

It’s not uncommon for most of us to have more than one Twitter account these days. If you’re in media/PR/marketing, you highly probably would be tasked to now handle the Twitters of your company or clients as well.

There are several apps out there which lets you effectively log into and manage multiple twitter accounts at one time, and Mashable has a great list to kick you off.

Too many apps in the webosphere? These Twitter management tools top my list:

WEB-BASED

1. Hootsuite

I swear by HootSuite. It’s easy to use, and the tab features make toggling between accounts an absolute breeze. Tabs are awesome. This app also lets you integrate other Facebook, LinkedIn, Foursquare, Google+ and WordPress. But if, like me, the thought of having too many social media platforms on one app makes your brain freak out, then I suggest you stick to just Twitter.

Also, the logo is an owl, and I love owls.

2. SplitTweet

Another web-based app that I like is SplitTweet, mainly because the ninja-mole logo is cute. This tool also tracks brand mentions to let you better able to monitor your brands. Your accounts are also separated by coloured dots, so you can view all your feeds from all accounts in one timeline. Coloured dot or not, it can still get a tad confusing. HootSuite still wins for me. But cute ninja-mole logo.

MOBILE

The official Twitter app is actually really good for multiple mobile Twitter account management. These other Twitter apps havemy seal of approval too.

1. Slices (Love this, they have an in-built photo editing feature)

2. TweetFire

3. TweetDeck

4. HootSuite

5. Twitterific

Now, the thought of handling multiple Twitter accounts while on-the-go frighten me much. For starters, I can’t help but think of the possible consequences of accidentally switching Twitter accounts, especially when you’re on the go.

Think I’m a paranoid crazy piece of work? Imagine this now: In one of those late night, uh, stupors, you accidentally tweet something NSFW onto the wrong account. The horror. And we all know in the age of print-screening, there’s no such thing as take-backs.

So if you’re as paranoid as I am now (you’re very welcome), here’s a simple solution: Use different apps for ONE twitter account, as opposed to using one app for multiple twitter accounts.

And there are a lot of Twitter apps too, so unless you’re handling a hundred Twitter accounts (I’ve just fallen in love with you, call me), you’re good.

Facebook Still Most Preferred by Marketers

These days, your business just isn’t cool if you’re not using some form of social media. A report done by the guys over at SocialMediaExaminer.com revealed that amongst marketers, Facebook still remains the top of the social media pack.

The top five social media networks/tools used by marketers are Facebook, Twitter, LinkedIn, blogs and YouTube, in that order. A whopping 92% of marketers use it to enhance their businesses, and 72% plan to increase activities on Facebook. And it comes at no surprise too; with 955 million monthly users and 852 million daily logins, Facebook remains the most frequently checked website on the Internet.

The Social Media Marketing Industry Report 2012 is the fourth annual study done by SocialMediaExaminer to understand how marketers are using social media.

Also particularly interesting was the addition of the Photo sharing sites category in the report. 21% of marketers are using sites such as Pinterest, Instagram and Flickr to boost their businesses.

The study coincides with a more recent study done by RichRelevance, which is an analysis of nearly 700 million shopping sessions on leading U.S. retail sites. The study revealed that Facebook dominates as a source to drive traffic to online retail sites. Shoppers who click-through from Facebook account for the overwhelming majority of shopping sessions at nearly 86% (85.8%), followed by Pinterest (11.3%) and Twitter (2.9%).

While Facebook still rules, it’s clear that photo apps like Pinterest are gaining popularity too, marking the rising trend of visual social media marketing. Photos do speak a thousand words eh?

Oh, RichRelevance has a cool infographic on their study too, check it out:

[ViaAllFacebook]